Project Questionnaire
All clients must submit a Project Questionnaire to have their project considered, whether for website/blog design or for any other services we offer. This questionnaire helps me determine what the scope of the project is and whether the project is a good fit for our services. We reserve the right to refuse any projects for any reason.
Payment & Refunds
A downpayment of 50% is required for any website or blog design. The downpayment is required before the project is placed on my Design Calendar. This downpayment is non-refundable unless we need to cancel the project ourselves.
Payment for any other project, from individual graphics to web services, is due when we actually begin the project.
Residents of Texas will be charged sales tax.
Design Calendar
Only after your project is accepted, and payment has been made, will your project will be placed on our Design Calendar. At that time we will email you the date on which I’ll begin your project. We will be contacting you when your project date arrives to obtain the necessary details I’ll need to start. We fill our Design Calendar 4-6 months at a time.
Website/Blog Design Revisions
Each website/blog design includes up to three different mockups. After reviewing the first mockup, the client will submit specific feedback, including every change that should be made. If the mockup is not acceptable at all, a second mockup will be sent based on feedback from the first. The same would occur for the third mockup. The client is expected to communicate his feedback with concrete language and/or examples. Additional changes to the design after final approval will incur further charges.
Length of Project
We cannot guarantee that your project will be completed in a specific amount of time, although most website/blog design projects are completed within 2-3 weeks depending on how quickly we receive client feedback and how many revisions are needed. If you have a specific deadline for a project, make sure you make me aware of the deadline before your project is scheduled on our Design Calendar.
Blogger to WordPress Migrations
While all posts can be imported from Blogger into WordPress without a problem, it is not always possible to import all comments. The client must be aware that this is a possibility. Concerning syndication, we will update the Feedburner origin feed address for you, as well as set up redirects for your Blogger feeds, but we can not guarantee that your Feedburner subscriber count will not change (Feedburner is notoriously fickle about subscriber statistics). While we can’t guarantee those statistics won’t change after your move, we can guarantee that the feed URL from your Blogger feed will be redirected to your WordPress feed. Previous subscribers who signed up for your RSS feed through your Blogger feed address should be able to continue receiving updates without having to resubscribe.
Communication
Communication is key to the successful completion of any project. The preferred methods of communication are Skype (text chat only) and email. (You will need to register for Skype’s free service if you are not registered currently.) Skype chats are the ideal for discussing revisions at the beginning of the project because we can do revisions immediately and submit them to the client for feedback. Clients are asked to respond in a timely manner to emails and chats, realizing that extensive delays in responding will extend the time of the project and possibly interfere with other projects on our Design Calendar.
Usernames/Passwords
The client is responsible for providing the usernames and passwords for FTP access, WordPress access, and domain name registration access as needed. All usernames and passwords are kept in the strictest confidentiality, but we encourage clients to change their passwords after the completion of the project.
Copyright
Copyright for all custom graphics is transferred to the client upon delivery. Concerning the entire theme design itself, we require that the design as a whole not be altered after installation. My design credit must be kept in the footer as long as the design is used. Purchase of a website/blog design is for a single domain; therefore, the custom theme, as a whole or in part, may not be used on another domain. If you want to make additional changes to your design after installation, you must contact me. Another designer may not make changes to the custom theme design you purchased without express permission from me, the designer.
Browser Compatibility
Custom theme designs are designed to be compatible with IE 7 and 8, Firefox 3 and above, Safari 3 and above, and Chrome.
Delivery of Files
At the completion of your project, we will deliver the final files for your use, which will be in either pdf, png, or jpg format. There is an additional fee for delivery of the original Photoshop, Illustrator, or InDesign files.
Portfolio
Clients understand that their website/blog designs and graphics may be used in our online portfolio.
Acceptance of Terms
By submitting a Project Questionnaire, all clients agree to abide by these terms and conditions, even if they have not read them.
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